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VALLARTA FUN.COM TERMS AND CONDITIONS
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1. YOUR
ELECTRONIC TICKETS AND THE BOOKING PROCESS
Once you have made your reservation and paid for your tours, you will automatically receive a receipt of payment to the email provided on the reservation. Within 24 to 48 hours of payment, we will send you an electronic ticket for each tour via e-mail, along with all relevant meeting instructions, contact information, or other important information. These tickets are your admission to your tours. You must print out your tickets and bring them with you to Puerto Vallarta, just like you would with an airline or train ticket. On the day of your tour, you will present your ticket to the tour operator for admission to the tour.
2.
MEETING TIMES AND LOCATIONS
Your ticket
will show the exact meeting time and location of your tour.
The times and locations shown on the rest of the website are subject
to change without notice, and only the location and time shown on
your ticket matters. If you are not at the meeting location
shown on your ticket at the time shown on your ticket, no refunds
will be issued, even if a different time or location is shown on our
website. Make 100% sure that you have your ticket with you on
the day of the tour and that you follow the instructions shown on
it's face. This will ensure you have no problems, only have
fun.
3. NO PORT, NO PAY
POLICY (CRUISE PASSENGERS ONLY)
If during your sailing, your cruise ship is not able to make port as
scheduled due to weather conditions, mechanical failure, or other
unforeseen circumstances, we will cheerfully issue you a 100%
refund of your money.
If an itinerary change is announced in advance of your sailing,
while you still have the opportunity to reschedule your cruise, we
offer you two convenient options.
We will issue
you a voucher valid for 1 year that you can use to
reschedule your tour with us free of charge.
Receive a full
refund of your tour cost, less 5% to cover the fees the bank
charges to process your refund.
If your ship is changing itinerary, and will port on a different
date than originally scheduled, please call us 1-866-321-0497 or
email us info@pvfun.biz right away so we can make the necessary
arrangements to reschedule your excursions so that you don't miss a
beat. We need a little notice to be able to do this for you,
so it is important to contact us in these situations.
This policy offers you peace of mind that you will not lose your
money if your ship's port of call is cancelled. There is no risk
to book with us!
Exception: Fishing
Charters, Dolphins, Las Caletas and Rhythms of the Night are subject
to our regular cancellation policy (below).
4. CHANGING YOUR
TOUR DATES
Keep in mind that
availability on many tours is limited, so if you change close to the
tour date, some tours may be sold out for the dates you want to
switch to. To be safe, try to get your plans ironed out ahead
of time if possible. While we normally can assist you with your
changes for free as part of our service, there are a couple of
exceptions. that are necessary to keep things running smoothly.
Multiple changes to a single reservation may require a small 5%
processing fee, and no changes are permitted within 36 hours, so try
to get things sorted out prior to reserving.
5. CANCELLATION
POLICY
We understand that sometimes things come up that require you to
cancel your reservations. If you need to cancel your tour,
just give us a call. We will cheerfully issue you a refund for
your tour up until 36 hours before the tour date, less a small 5%
processing fee to cover the credit card fees we incur. However,
within 36 hours of the tour, all reservations are non-refundable, as
we are unable to get our money back from the tour operator.
Of course, if you are a cruise passenger, and your ship doesn't make
port as scheduled (see #3 above), or if the tour is cancelled by the
tour operator for weather or any other reason (see #10 below), you
will receive a 100% refund for your tour.
Under some circumstances, we may be able to switch you to a
different day or offer another solution, even within 36 hours, if
you're not going to be able to make it, call us. We'll do
whatever we can, but we can't make any promises.
We do have to apply stricter conditions for cancellations of fishing
trips, private boat charters, and large groups, as these type of
trips take a lot of work on our part to set up for you, and are
difficult to re-book on short notice, as people normally book these
well in advance of their trip. See details below:
Private Boat Charters 37 feet and under (including fishing trips):
We're happy to assist you with your cancellation or assist you in
changing your dates up until 7 days before the trip with only a
small 5% processing fee for changes or a $50.00 processing fee for
cancellations to help cover the credit card fees and other costs we
incur to process these requests. Changes made within 7 days of
the trip date are allowed, but are subject to a $50.00 processing
fee. Cancellations within 7 days are non-refundable.
Large Groups, Specialized Tours, and Boats 37 feet and larger:
Non-refundable within 30 days of your trip, but if we can re-book
the boat, we may be able to offer you a 50% refund. Please
give us a call and we'll try to work something out. Changes within
14 days of the tour date are subject to a 5% processing fee.
Airport Transfers: All reservations must be made prior to 5:00 PM
Central Time the day before the service is requested. If you
make your reservation after this time, we will not have time to
confirm your service, and will have to cancel your reservation and
refund 95% per our usual cancellation policy.
6. NO-SHOW POLICY
We are unable to
issue a refund for a no-show under any circumstances, except as
provided for under our no-port, no-pay policy for cruise passengers
in #3 above.
7. LATE ARRIVAL
POLICY
If you are late for
your tour, and your tour leaves without you, we are unable to issue
you a refund.
All tours run on
Puerto Vallarta local time (Central Time), which is not always
the same time used by cruise ships - please be aware of this and
confirm with your ship what time zone they are listing their arrival
and departure times in. We cannot offer a refund for tours
missed due to time differences, so make sure you know what time
you're on.
8. CUSTOMER
SATISFACTION POLICY
We strive to provide
you with the best possible service in booking your tours.
However, we do not run the tours ourselves, we simply book them for
you at a discounted price. All disputes over the quality of
the tour or issues with the tour itself, including issues regarding
videos, photos, t-shirts, etc, must be taken up with the tour
provider. Puerto Vallarta Tours cannot be held responsible for
services that we do not ourselves provide.
9. PRIVACY POLICY
We will never share
your e-mail address with anyone else under any circumstances without
your express permission, and will never sell your e-mail address to
anyone. We value your privacy and your security. All
online transactions are processed without a human eye ever seeing
your credit card or bank account information, and are processed with
the highest level of encryption currently available for your safety.
10. BAD WEATHER
POLICY
Most tours in Puerto
Vallarta run rain or shine. It is the tropics - it rains a
lot. If tours were cancelled every time there was rain, all
the tour operators would be out of business. If it rains on
the day of your tour and the tour operator cancels the tour, you are
entitled to a 100% refund. However, if the tour still runs,
rain or shine, then our cancellation policy as stated above applies.
11. TOUR OPERATOR
POLICIES
These tours all
subject to the terms and conditions of the tour operators
themselves. You may not be allowed on the tour if you:
Show signs of
intoxication
Show signs of
infectious disease
Are pregnant or
do not meet the height or weight requirements for the tour
Are unruly or
otherwise disrupt the enjoyment of the other participants
These terms and
conditions vary - if you have specific questions about these
policies for a certain tour, you are welcome to ask us, or we can
provide you with the contact information for the operator
themselves.
12. CHARGEBACK
POLICY
If you have a
complaint about any service we provide, please contact us first.
Customer satisfaction is very important to us, and we strive to
stand behind our products and services that we sell. We will
make every attempt to ensure that you are completely satisfied with
the services we've provided you. If you are unhappy with our
services for any reason, please do not file a chargeback with your
credit card before you have given us a chance to work it out with
you. Fraudulent chargebacks (chargebacks filed for services
you did receive or issues that are listed in the terms and
conditions herein) will be assessed a $25.00 fraudulent chargeback
fee and a $20.00 collection fee (charged by the credit card company,
not us), and will be pursued through a collection agency. We know
you wouldn't do that, though, would you?
13. DISCLAIMER
(AKA THE "CYA CLAUSE")
The services
advertised on this website are provided by independent contractors
and not agents or employees of Puerto Vallarta Tours, JS Tour &
Travel Inc., or it's affiliates. Puerto Vallarta Tours, JS
Tour & Travel Inc., or it's affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or
negligence of any such suppliers or for any personal injuries,
death, property damage, or other damages or expenses resulting therefrom.
The Website
works as a middle-agent between the client and the operator of
services listed on the Website. As such, the Website creates the
necessary commercial connections in compliance with its own service
and quality standards to provide services such as, but not limited
to, fishing, sightseeing tours and snorkeling trips. Only the most
reputable suppliers are selected for this purpose. However, the
Website cannot be held liable for their acts, omission, wrongdoing
or other. Travel services are subject to the conditions set by those
suppliers, and their liability may, in turn, be limited by their
tariffs and conditions of service. The Website acts only in its role
of agent for the client or for the supplier of the goods and
services rendered and as such, does not keep any legal authority or
control over the Operator's personnel, assets, operation and/or
property.
The Website
herewith declares that:
(a)
Photographic material published on its Website is intended to render
a general depiction of the service in question and by no means can
be guaranteed that the service will be supplied exactly as depicted.
(b) Travel
services descriptions are regularly updated for a depiction of the
product as close to reality as possible. However, the Website cannot
be held accountable for variations occurring upon your arrival at
the travel service site.
(c) The Website
will reserve the right to deny the supply of a service to any client
at any given moment if and when it considers convenient to do so.
(d) Any claim
or comments that the client should present about the services
received must be submitted in writing within a period of time no
longer than 14 days from travels end date.
The Website
will not assume liability for any claims, costs or expenses arising
from personal injuries to the client or third parties, or caused by
accidents, fatalities, loss or damage to personal property, lack of
enjoyment or claims over emotional and mental states such as upset,
disappointment, anguish, distress or frustration, or any other
damage, whether physical, mental or emotional, arising from the
following:
(a) Acts
committed or omissions caused by any party other than the Website or
its employees.
(b) Illness,
theft, labor disputes, mechanical failures, quarantine, government
actions, weather or any other circumstance beyond direct control of
the Website.
(c) The
client's failure to obtain the required travel documentation such
as, but not limited to, passports, visas and certificates, in which
case no refund will be granted.
(d) The
client's failure to comply with travel instructions such as, but
not limited to, tour dates and times, meeting locations, or other
instructions.
(e) Changes to,
or cancellation of, the travel services offered, notwithstanding the
reason. The Website reserves the right to cancel or change the
travel services at its discretion, but will try to substitute them
with comparable services. If a reservation must completely be
canceled, the Website's liability will be limited to a refund of
all monies paid to the Website.
Despite our
close communication with our selected group of service suppliers,
there is still a possibility that changes on the rates may occur
without notice. As some of the rates become expired and cannot be
timely updated by the operator to your immediate convenience, the
Website regularly runs a rates verification process which may yield
differences between the price you have paid for your reservation and
the price you need to pay to actually enjoy the service. When an
updated rate happens to be lower than the originally offered to you,
the Website will only charge the lower amount. When an updated price
is higher than the originally quoted price, the Website will have a
travel consultant inform you of the specific variation and the
resulting balance that needs to be covered. Should you not agree to
the correct amount and decide to cancel upon the circumstances, the
Website will honor your cancellation request without penalty. The
Website and its service suppliers will also be released from any
responsibility towards compensations that the client may claim and
will not be considered liable for any inconveniences arising from
the said rate difference and/or cancellation..
14. FUN POLICY
Now that you've read
through all these legal blah-blahs, loosen up and have fun this
vacation! Puerto Vallarta welcomes you with open arms.
We're happy to help you resolve any questions or issues you have
within the guidelines of these terms please call us 1-866-321-0497
or email us info@puertovallartafun.com
Puerto
Vallarta Fun Contact Information
Main office: Manuel M. Dieguez
404 2do piso, Colonia Emiliano Zapata, Puerto Vallarta, Jalisco,
CP:48380, Mexico
Merchant Bank
Address: 106 Princess Margaret Drive, Belize City, Belize.
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